Need and Approach
We prepare the structure for a crisis in advance.
We assess possible scenarios and past experiences together with your team. We determine which situation is escalated to whom, who makes decisions and how responses are approved.
Do these questions sound familiar?
- Negative comments can’t be told apart from signs of a crisis.
- It is unclear who responds and when.
- Internal approvals and public communication are disconnected.
Service Scope
From monitoring to response, a shared communication plan.
From analysis to delivery, every piece of work leads to a concrete output. We define the scope together based on your needs.
Risk and scenario work
We define brand-specific communication risks and possible situations.
What you getRisk and scenario list
Decision and escalation flow
We define owners, notification thresholds and approval authorities.
What you getCrisis communication task plan
Response principles
We prepare sample response frameworks with rules for language, consistency and fact-checking.
What you getResponse and approval guide
Monitoring and review
We document how events unfold and the decisions taken, and review them.
What you getIncident and learning log
How We Work
We prepare. We coordinate. We review together.
At every stage, we clarify priorities, responsibilities and the next step together.
- 01 /
We talk through the risks.
We gather past incidents, sensitive topics and expectations.
Readiness assessment - 02 /
We build the plan.
We clarify roles and the response flow together.
Crisis communication plan - 03 /
We coordinate communication.
We run the response process with verified information and organizational approval.
Coordinated response flow - 04 /
We review the process.
We identify the decisions made and the areas to improve.
Updated readiness plan
Frequently asked questions
Frequently Asked Questions
What you may want to know about Online Crisis Management. We’re happy to go through questions specific to your needs.
Have another question?Can we start before a crisis happens?
Yes. Preparing risk scenarios, responsibilities and a response guide in advance is an important part of this work.
Will our legal or customer service team be involved?
As needed, we include the relevant teams in your organization in the decision and fact-checking flow.
Do you respond around the clock?
We clearly define monitoring hours, communication channels and response expectations within the scope of work.
Let’s get started.
Let’s talk about
what you have in mind.
Let us listen to your goals and ask the right questions. Together, we’ll assess what kind of value we can create for you.
